matt love <
mattlove1@gmail.com> wrote:
> Dear various Last.fm email addresses (none of them being the one that I
> really want - "
support@last.fm"):
>
> I think it's a MISTAKE to make it so hard to get tech support. This is so
> often the case when a website goes corporate.
>
> My problem is simple. When I play something on Windows Media Player on a
> Vista platform (a pretty standard approach to playing music on one's
> computer, I would think) it does't scrobble. I thought I might simply
> reinstall the plug-in.
>
> Boy, have things become complicated since the last time I checked in! I
> went to the "build" pages dedicated to scrobblers, and found three pages for
> all kinds of esoteric (to an old fart like me, anyway) devices and systems,
> but I didn't see one download that would work for Windows Media Player.
> There was a link for one that would turn Windows Media Player into a
> link was no
> good.
>
> The forums look to be pretty useless - lots of questions, and not one
> response that I could see. Anyway, I don't want a peer-to-peer dialogue, I
> want some good old fashioned tech support.
>
> I was going to start paying for the
last.fm service - I hear there's lots of
> new things on the horizon, but it's brand loyalty and nostalgia as much as
> anything... you introduced me to tons of new music, and even to some dear,
> dear freinds (I'm in a band with one of them now). But the whole site is
> getting harder to navigate through, and when nothing I scrobble shows up on
> it, it's more and more alienating and impersonal. I want to be loyal to
> you, but you have to be loyal to your users, too.
>
> Yours,
>
> Matt Love
>
> PS: what the heck, I'll add "
support@last.fm" on the slim chance it exists,
> even though you don't advertise it.
> Contacting Us Support Questions
>
Windows Media Player Scrobbler works only once before it stops scrobbling.