It's All About Me, Man: [ITSALLABOUTMEMAN] Re: [Kickstarter] Re: ACTION NEEDED: A message from Kickstarter about verifying your identity

Tuesday, August 26, 2014

[ITSALLABOUTMEMAN] Re: [Kickstarter] Re: ACTION NEEDED: A message from Kickstarter about verifying your identity

I'm still the same old me, and I'm still waiting to be allowed to take my project go live. I have sent the preview out to friends, and there is at least one person who is very excited to support my project, or not.

I want to give people the opportunity to give me money or not give me money very soon.

On Fri, Aug 22, 2014 at 11:15 PM, matt love <mattlove1@gmail.com> wrote:

ok, as you can see, Amazon has verified my account:

Amazon Payments

Verified

Your Amazon Payments account setup is complete.
View your account

Need to contact Amazon? Reference your project's token:

Copy

If you need to switch to a different Amazon Payments account, you can reset your token and re-connect to another account.

Identity verification

We couldn't verify your identity
Based on the information you've entered, your identity could not be verified.
Check your email for next steps

Please respond to the email as soon as you can, and we'll try to find a different way to verify your identity.

Can't find the email we sent you?

Double-check your spam folder. If you still haven't received the email, Contact us.

also, you can see that I have exhausted every means to verify my identity for you. You said before all I had to do was to verify my account with Amazon, and reply to your email, so I expect this process is almost complete.

Please let me know when my campaign can go live.

thank you very much

Matt Love

On Thu, Aug 21, 2014 at 6:43 PM, Kickstarter Support <support@kickstarter.com> wrote:

Thanks for contacting Kickstarter.

Your request (#379394) has been updated.
If you have further questions or comments, you can add a comment by replying to this email.

Kickstarter Support (Kickstarter)

Aug 21 18:43

Hi Matt,
Thanks for submitting these documents, and apologies for any inconvenience that culling them may have caused. Unfortunately there's just one more step before we can go ahead and verfiy your identity. As soon as you verify your Amazon Payments account (in the Account tab of the project build) and respond to this email, you'll be good to go. Again, I'm sorry for imposing all of this trouble. Please know that this protocol is to help ensure the integrity of the site.

Yours,
Shayne

mattlove1

Aug 21 09:16

To My Dear Kickstarter Partners:

This is getting very convoluted. You are now asking me to jump through a
lot of hoops because your online verification failed. You asked me to tell
you the name of an address I was associated with in Tumwater (510 Bates
Street), on Anderson island (11015 Eckenstam-Johnson Road, in Wenatchee
(2296 Love Lane - my family even has a road named after them!) and to tell
you the name of my former employer (Washington State Department of
Transportation. In each case, i answered the questions correctly, and then
it said I couldn't verify who I was. So next it scanned my drivers
licence. Twice. I didn't fail to identify myself, you failed to identify
me, despite all the evidence I provided.

Thanks to your failure to understand the information I gave you, you have
now given me a whole new set of hurdles to jump, and they aren't easy. My
wife handles all the finances, and she does it online. She also has a
different last name than me, so any documents of the kind you suggest
won't prove to you that I'm who I say I am.

I offer the attached documents as an alternative:

1 A photograph of a package to me from the Elektronmusikstudion (EMS) in
Stockholm Sweden. Having met me in person, they had no problem believing it
was me at this address, nor did the Swedish and US postal services have any
trouble identifying me as me.

2. My drivers license. I'm not sure why it came out upside down, and I
apologize for that, but upside down or right side up, that's a document
that identifies me, and places me at this address. I can also give you
contact information for over 100 Brazilians who can vouch for me. That is
somewhat less than the 100 bazillion references you might prefer, but I
hope it suffices.

Sincerely, Your Kickstarter Partner,

Matt Love

Attachment(s)
My drivers licence.jpg
package from sweden addressed to me.jpg

mattlove1

Aug 20 15:59

Hi there,

We're sorry to hear that you were unable to confirm your identity.

Fortunately we can still verify your identity manually. To do that, just respond to this email with a scan or legible picture of a government issued ID (driver's license, passport, etc.) and one of the following that bears your name and address:

- A utility bill, or final demand, or reminders dated within the last three months.
- A tax return dated within the last twelve months.
- A current tenancy letter or rental agreement from a local council, housing association, or letting agency dated within the last twelve months.
- A bank statement dated within the last three months.

Apologies for any added inconvenience (we know scanning in documents can be a pain), but verifying that you are who you say you are keeps things safe for creators (no one else runs a project under your name) as well as backers (they know the person behind the project they're backing is real).

Thanks for your cooperation,
Kickstarter

This email is a service from Kickstarter. Delivered by Zendesk.

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